1. Shipping costs
A. We provide free shipping for all customers.
B. For international transportation, your shipment may incur import taxes and duties, and these costs are borne by the customer. But don’t worry, we will lower the declared value to reduce your import taxes and duties.
C. If the customer needs to return the product due to product quality problems, the return shipping fee shall be borne by the seller.
D. For customers in the UK and Europe, if our warehouse has stock, we will directly ship from the UK and European warehouses, free shipping and no tax.

2. Shipping Methods
We can deliver to most countries in the world. Your order will be delivered from the warehouse closest to your address using that country's postal service or a premium courier service like DHL, FedEx, UPS, DPD, or Royal Mail. Please check our warehouse locations below to estimate where is your order shipped from.

Your Address >>> Shipping Location >>> Delivery Estimated
United States >>> US >>> NJ, US >>> 3-5 Days
Europe >>> Germany >>> 5-7 Days
United Kingdom >>> Leicestershire, UK >>> 5-7 Days
Australia >>> Sydney, AU >>> 7- 10 Days
Other Countries >>> HongKong >>> 7-15 Days

3. Shipment processing time

All orders are processed within 12 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

5. Returns, Refunds, and Exchanges

We provide a 30-Day Returns Service after delivery, If you are not satisfied with the item you bought or change your mind, please contact us for a return shipping address and ship all the items back to us for a refund in their original package.

Whatsapp: +(86) 177 1898 9036

Email: sales@autelworld.com

ADDRESS: Room 1001, 10th Floor, Software Production Building, Hunan Autel Technology Co., Ltd., No. 666, Qingshan Road, High-Tech Development Zone, Changsha City, Hunan Province, China
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