ADDRESS: Room 1001, 10th Floor, Software Production Building, Hunan Autel Technology Co., Ltd., No. 666, Qingshan Road, High-Tech Development Zone, Changsha City, Hunan Province, China
1. NO Import Duty, Easy Clearance Way:
1) Ship from UK Warehouse (Normally take about 2-7 working days to UK and Other EU countries. )
A: To UK local address, normally take about 2-3 working days, this all depends on the address is close or remote.
B: We just have stocks in UK warehouse, do not have branch company in UK, if item have problem need refund or repair, you need to send back to our Shenzhen, China warehouse.
C: If customer country do not have Shipping service in our UK warehouse or only have UPS service, customer need pay the UPS freight difference or package will ship from Shenzhen, China.
2). Normal Registered Airmail Post way (No Tax - Very Slow)
* Registered Airmail Includes Netherlands Post, China Post, USPS Post, Singapore Post, Hongkong Post, etc
* Order amount less than 150USD, and package weight less than 2KG will be sent by Registered airmail.
* But if you feel it is really slow, and want us to send by DHL, you can Contact Customer Service(email@example.com) and pay for the extra shipping for express service. finally we will send it by DHL.
2. Other Express Service
1) If the item you brought is no stock in our overseas warehouse. we will send packages from shenzhen China by DHL, Fedex, UPS, etc. (DHL will be the default delivery method)
2) Those express service will just take about 3-5 working days to arrive.
3. Attention Please:
1). Our company is based in China, DHL packages would ship from Shenzhen or Hongkong.
* Because our main market for the time being is the United Kingdom and will be the world in the future, our website domain name does not end with .co.uk
2). Products freight paid is the package freight ship to destination, not including TAX or VAT(New shop opening, all products are Free shipping(UPS) and No tax)
3). Declare lower reduce tax not means no tax, we only declare lower help you clearance, customers should know the tax policy in their country, Check different country Tariff threshold
4). Any questions during the delivery or clearance please need contact us immediately, we would try our best sort out and help you clearance.
5). If address is remote area, Customer should pay the remote freight for DHL or we will ship package to you by Yanwen or Normal Post.
some countries DHL have DHL limite freight,those area customer need pay DHL limite freight then can use DHL shipping.
Autelworld.com Customer Service